SHIPPING POLICY

OVERVIEW

This Shipping Policy outlines the terms and conditions under which Friendly Gift Shop (“we,” “us,” or “our”) ships products ordered through our website, friendlygiftsshop.com. By placing an order, you agree to the terms set forth in this policy, as well as our general Terms of Service.

We strive to process and dispatch all orders in a timely and efficient manner. Please read the following information carefully to understand our shipping procedures, delivery timelines, and associated responsibilities. This policy applies to all shipments unless otherwise specified in a custom order agreement or noted on the product page at the time of purchase.

PROCESSING TIME

All orders are processed during standard business hours, Monday through Friday, excluding major holidays. Processing time refers to the period between when you place your order and when it is packaged and handed off to the shipping carrier. This includes order verification, payment authorization, and preparation for shipment.

Please note that processing time is separate from shipping transit time. The total delivery time is the sum of the processing time and the shipping carrier’s transit time.

SHIPPING OPTIONS & DESTINATIONS

We currently ship to a wide range of domestic locations. International shipping may be offered on a limited basis or for specific products; availability will be indicated during the checkout process. We reserve the right to modify or discontinue shipping to certain regions at any time.

At checkout, you will be presented with available shipping methods, which may include standard and expedited options. The shipping cost and estimated delivery window for each method will be displayed for your selection. The selected shipping method applies to the entire order.

We are not liable for any customs, duties, taxes, or fees imposed by the destination country for international orders. The recipient is solely responsible for paying these charges. We cannot predict what these charges may be. For more information, please contact your local customs office.

SHIPPING COSTS

Shipping costs are calculated at checkout based on the selected shipping method, the delivery destination, and the total weight and dimensions of your order. The calculated shipping charge will be displayed before you finalize your purchase.

We may occasionally offer free or discounted shipping promotions. Such promotions will be clearly advertised and are subject to the specific terms and conditions stated at the time of the offer. Promotions may exclude certain items or destinations.

ORDER TRACKING

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number and a link to the carrier’s tracking service. You can use this information to monitor the progress of your delivery.

Please allow 24-48 hours for the tracking information to become active on the carrier’s website after you receive the notification. If your tracking information does not update after several days or shows “delivered” but you have not received your package, please contact us for assistance.

DELIVERY

The shipping carrier is responsible for the delivery of your package once it leaves our facility. We are not liable for delays in transit caused by the carrier, weather conditions, customs processing, incorrect or incomplete shipping addresses provided by the customer, or any other circumstances beyond our reasonable control.

It is the customer’s responsibility to ensure the shipping address provided is accurate and complete. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply.

Some shipping methods may require a signature upon delivery. If no one is available to sign, the carrier may leave a notice with instructions for pickup or rescheduling. It is the recipient’s responsibility to follow the carrier’s instructions.

DELAYS

While we provide estimated delivery dates, these are estimates only and not guaranteed delivery dates. Various factors can cause delays, including but not limited to: carrier delays, severe weather, natural disasters, incorrect address, customs hold-ups, and high shipping volumes (especially during holidays).

We will not be held responsible for any loss or damage resulting from a delayed shipment. If a significant delay occurs, we will work with you and the carrier to attempt to resolve the issue.

DAMAGED, LOST, OR STOLEN PACKAGES

We take great care in packaging your items to ensure they arrive in perfect condition. If your package arrives damaged, please contact us immediately. We may require photos of the damaged package and its contents to file a claim with the carrier and to arrange for a replacement or refund, as appropriate.

If your tracking information indicates that your package was delivered but you cannot locate it, we recommend first checking with neighbors or your local postal carrier’s office. If the package is still missing, please contact us within a reasonable timeframe, and we will initiate an investigation with the shipping carrier. We are not liable for packages stolen from a delivered location.

PARCELS REFUSED OR RETURNED TO SENDER

If a parcel is refused by the recipient at the time of delivery or is returned to us due to the recipient’s failure to accept or collect it, we will contact you regarding the return. A refund for the merchandise will be issued, minus the original shipping costs and any applicable return shipping or restocking fees.

MULTIPLE ITEM ORDERS

Items from the same order may ship separately from different warehouse locations, especially if they have different availability dates. If your order contains multiple items that ship at different times, you will only be charged the shipping cost calculated for the entire order at checkout. You will receive separate tracking information for each shipment.

ORDER MODIFICATIONS & CANCELLATIONS

If you need to modify or cancel your order, please contact us as soon as possible. We can only accommodate changes if the order has not yet entered the processing or shipping stage. Once an order has been processed or shipped, we are unable to make changes to the shipping address or cancel the order.

HOLIDAYS & PEAK SEASONS

During holiday seasons and major sales events, processing and shipping times may be extended. We will post prominent notices on our website regarding any anticipated delays. We encourage customers to place orders well in advance of important dates to account for potential longer delivery times.

CONTACT

For any questions regarding this Shipping Policy or a specific order, please reach out to us through the contact methods provided on our website. Our customer service team is available to assist you with shipping inquiries and order status updates.