REFUND POLICY

OVERVIEW

We at Friendly Gift Shop strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and conditions governing returns, refunds, and exchanges for items purchased through our website, friendlygiftsshop.com. Please read this policy carefully before making a purchase, as it forms part of our Terms of Service.

Our policy is designed to be fair and transparent. We aim to process requests in a timely manner. This policy applies to all sales unless superseded by specific terms noted on the product page or in a separate agreement at the time of purchase.

RETURNS

We accept returns of most unused, unopened, and undamaged items within 30 days of the date you received the item. To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging with all tags, labels, and accessories intact.

To initiate a return, you must first contact us to obtain a Return Merchandise Authorization (RMA) number and receive instructions. Returns sent without prior authorization may not be accepted.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange. If you are approved, then your refund or exchange will be processed.

Certain types of items cannot be returned, such as perishable goods, custom products, personalized items, special order merchandise, and items marked as final sale. Please consider your purchase carefully. Additional non-returnable items may be specified on individual product pages.

REFUNDS

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies. The time it takes for the refund to appear on your statement can vary by financial institution.

We do not issue refunds for returned items that do not meet the conditions outlined in the “Returns” section above, including items that show signs of wear, use, or damage after delivery. We reserve the right to refuse a refund if the returned product is not in its original condition.

Only regular priced items may be refunded. Sale items or items purchased with a promotional discount are generally not eligible for a refund unless the item is faulty or not as described. Any such refund may be for the discounted purchase price.

Please note that we are unable to refund original shipping charges for returns that are not a result of our error (e.g., an incorrect or defective item). If you received free shipping on your original order, the value of the standard shipping cost may be deducted from your refund.

EXCHANGES

We replace items only if they are defective, damaged upon arrival, or if we sent you the incorrect item. If you need to exchange an item for one of these reasons, please contact us with details of the product and the nature of the issue. We will provide instructions on how to return the item and will ship a replacement to you as soon as possible, subject to availability.

If you wish to exchange an item for a different product (e.g., a different size or color), you must first return the original item for a refund following the standard return procedure. You may then place a new order for the desired item.

We only replace items that are returned to us within the eligible return period and that meet all return conditions. We cannot guarantee the availability of a replacement item. If an exchange is not possible, we will offer a refund.

LATE OR MISSING REFUNDS

If you haven’t received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often a processing period before a refund is issued.

If you have completed these steps and still have not received your refund, please contact us for assistance. We will investigate the matter and work with you to reach a resolution.

ITEMS ON SALE

Only regular priced items may be refunded. Items purchased at a sale price or with a promotional discount are eligible for a refund only if the item is faulty, not as described, or if the return is due to an error on our part. Any refund for a sale item will be for the purchase price paid.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, who will be notified of the return.

DEFECTIVE, DAMAGED, OR INCORRECT ITEMS

We carefully inspect all orders before they are shipped. In the rare event that you receive a defective, damaged, or incorrect item, please contact us immediately. We will require photos or a description of the issue to assist you. We will cover the cost of return shipping for items that are our responsibility and will promptly send a replacement or issue a full refund, including any original shipping charges.

Please do not discard any items or original packaging in these cases until you have received instructions from our support team.

HOW TO INITIATE A RETURN OR EXCHANGE

To start a return or exchange, you must contact our support team to request an RMA number and receive the correct return address and instructions. Please include your order number and details about the product you wish to return.

You will be responsible for paying the shipping costs for returning your item, unless the return is due to our error. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

REFUSAL OF RETURN

We reserve the right to refuse any return that does not comply with the conditions outlined in this policy. Items returned without authorization, after the return window has closed, or in used, damaged, or unsellable condition may be sent back to the customer at the customer’s expense or may be subject to a restocking fee.

RESTOCKING FEES

In general, we do not charge restocking fees for returns that comply with our policy. However, a restocking fee may be applied to returns of large, heavy, or specially ordered items, or for returns that require significant processing. Any applicable fee will be clearly communicated before you complete the return.

CANCELLATIONS

You may cancel an order before it has been shipped. Please contact us as soon as possible if you wish to cancel. If your order has already been processed and shipped, you must follow our standard return process once the item is received.

QUESTIONS

If you have any questions about our Refund Policy, please contact us through the designated methods on our website. Our customer support team is here to help clarify any aspect of this policy and assist with your request.