PRIVACY POLICY

OVERVIEW

This Privacy Policy describes how Friendly Gift Shop (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our website, friendlygiftsshop.com (the “Site”), and the services offered through it. Your privacy is critically important to us, and we are committed to protecting your personal data.

By using the Site, you agree to the collection and use of information in accordance with this policy. We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

INFORMATION COLLECTION AND USE

We collect several different types of information for various purposes to provide and improve our Service to you. This includes information you provide directly, information collected automatically, and information from third parties.

Personal Data: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Payment information (credit card details are processed by secure third-party payment processors and are not stored on our servers)
  • Cookies and Usage Data

We use this information to process your orders, communicate with you about your orders and our products, provide customer support, send marketing communications (where you have consented), and improve our Site and services.

Usage Data: We may also collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Examples of Cookies we use:

  • Session Cookies: To operate our Service.
  • Preference Cookies: To remember your preferences and various settings.
  • Security Cookies: For security purposes.
  • Advertising Cookies: To serve you with advertisements that may be relevant to you and your interests.

USE OF DATA

Friendly Gift Shop uses the collected data for various purposes:

  • To provide and maintain our Site and services
  • To process and fulfill your orders, including payment processing and shipping
  • To notify you about changes to our Site or services
  • To allow you to participate in interactive features of our Site when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Site and services
  • To monitor the usage of our Site
  • To detect, prevent and address technical issues
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information

LEGAL BASIS FOR PROCESSING PERSONAL DATA (FOR EEA USERS)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

  • We need to perform a contract with you (e.g., to fulfill your order)
  • You have given us permission to do so (e.g., for marketing)
  • The processing is in our legitimate interests and it is not overridden by your rights (e.g., for site security and fraud prevention)
  • To comply with the law

DATA RETENTION

Friendly Gift Shop will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax or accounting laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside and choose to provide information to us, please note that we transfer the data, including Personal Data, to our servers and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Friendly Gift Shop will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF DATA

We may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Friendly Gift Shop
  • To prevent or investigate possible wrongdoing in connection with the Site
  • To protect the personal safety of users of the Site or the public
  • To protect against legal liability

We do not sell, trade, or rent your Personal Data to third parties for their marketing purposes. We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and use it only for the purposes we have specified.

SECURITY OF DATA

The security of your data is important to us. We implement commercially acceptable security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption for data transmission, secure payment gateways, and controlled access to our data systems.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

YOUR DATA PROTECTION RIGHTS (EEA & OTHER REGIONS)

Depending on your location, you may have certain data protection rights. Friendly Gift Shop aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you may have the following data protection rights:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification. You have the right to have your information corrected if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Friendly Gift Shop relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

SERVICE PROVIDERS

We may employ third-party companies and individuals to facilitate our Site (“Service Providers”), to provide the Site on our behalf, to perform Site-related services, or to assist us in analyzing how our Site is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Payment Processors: We use third-party services for payment processing (e.g., credit card transactions). We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
  • Analytics: We may use third-party Service Providers to monitor and analyze the use of our Site.
  • Advertising: We may use third-party Service Providers to show advertisements to you to help support and maintain our Site.
  • Shipping Providers: We share necessary information (name, address) with logistics partners to fulfill your orders.

LINKS TO OTHER SITES

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHILDREN’S PRIVACY

Our Site does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We will also attempt to provide notice via email and/or a prominent notice on our Site prior to the change becoming effective, where appropriate.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us through the designated contact methods available on our website. Our team is dedicated to addressing your concerns regarding your privacy and our data practices.